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Welcome to the website. The services provided to you by this website are subject to the terms and conditions established in this Terms of Use. In addition, in case you use any of the services we provide (placing an order, contacting Customer Service), you are subject to comply with the terms, rules, policies and conditions indicated below. Making a purchase on this website or otherwise using it assumes your agreement to all terms in conditions found in this section. Therefore, please make sure you have read the terms of use carefully before proceeding.


By accessing you guarantee that you are at least 21 years old (18 years old for European Union customers). We do not sell our products to individuals less than 21 years old.


All the products available at are manufactured by legal and official tobacco companies and are subject to the local quality standards and certificates. This website accepts no liability for the differences in the products produced by European and U.S tobacco companies. Every customer is deemed to contact the Customer Service Center in case any questions regarding to the country of origin or other issues appear.

Order processing:

Generally, we process and ship the orders within 48 hours after the order is authorized unless such events as national holidays or force-majeure conditions take place.

Shipping and Delivery:

The average time of arrival is 12-30 days from the day of shipment. The day of shipment is indicated in the shipping notification letter sent to every customer once the order is shipped.

The shipping rate is fixed per carton and is flat for any location across the U.S or European Union. The orders are generally shipped by 1-3 cartons per package, depending on the place of destination.


The products available at shall be purchased only for the purpose of shopping for personal consumption and not for any commercial usage.

Questions and Assistance: is able to provide any kind of assistance whenever it is needed. For any issued, any customer or visitor is asked to get into contact with the Customer Service Center via electronic mail or by phone.

Refunds and Replacements:

In the event an incorrect product is received, or the order has not arrived in time, shall replace the order or reship the order free of any charge or reimburse customer’s account after the customer notifies the Customer Service Center about the event.

Financial Guarantee:

All the payments are processed through an independent processing company to guarantee the highest level of security of payments. Yet, shall not be responsible for any issues or errors taking place during the process of making a purchase. In the event any problem occurs, the customers shall notify the Customer Service Center about that event, indicating the number of the order and/or customers name and the description of the problem.